Customers say: The recent reviews expresses a positive overall sentiment towards Heads Plumbing. The majority of reviews are positive, highlighting the quality of service, professionalism, and customer satisfaction. Customers appreciate the prompt response, efficient repairs, and friendly staff. Positive reviews mention specific technicians, such as Byron H., Gene, and David, who are praised for their expertise, helpfulness, and excellent work. Additionally, customers appreciate the transparency in pricing, the ability to handle various plumbing issues, and the overall reliability of the company. However, there are a few negative reviews, which mainly focus on communication issues and scheduling difficulties. Customers mention long wait times for responses and difficulty getting appointments when needed. There are also complaints about pricing and the need for upfront payments. Overall, the sentiment of the reviews is positive, with a slight inclination towards negative reviews due to communication issues. However, the positive reviews significantly outweigh the negative ones, indicating that Heads Plumbing is a reputable and reliable plumbing service.